Hilo and Kona Residents May Experience Temporary Spectrum Voice 911 Outage On March 6

The Hawai‘i Police Department is making the public aware that Spectrum will be conducting scheduled maintenance, which may affect Spectrum Voice 911 service on Thursday, March 6, 2025, between 12:00 a.m. midnight and 12:00 p.m. The affected areas will be Hilo and Kona. During this time, please follow these important steps in case of an emergency:

• Try calling 911 first using Spectrum Voice 911.
• Try calling 911 using an alternate landline or cell phone.
• If you are still unable to get through, please proceed to the nearest police station or fire station (listed below) for assistance.

Hawai’i Police Department:

• Kailua-Kona Station   (808) 326-4646 ext. 253
  74-611 Hale Makai Place, Kailua-Kona
• Captain Cook Station Sub-station
  82-6120 Hawaii Belt Road, Captain Cook
• Hilo Police Station (808) 935-3311
  349 Kapiolani Street, Hilo
• North Hilo Station
  36-2319 Old Māmalahoa Highway, Laupāhoehoe

Hawai’i Fire Department:

• Kailua Station
  74-5537 Palani Road, Kailua-Kona
• Keauhou Station
  78-7159 Puuloa Road, Kailua-Kona
• Captain Cook Station
  82-6120 Hawai‘i Belt Road, Captain Cook

Your safety is our top priority. Thank you for your understanding and cooperation.

For more information on how to use 911 or contact Hawaii Police, please visit: Hawaii Police Department – 911 Information.